Refund policy
RETURNS & REFUND POLICY
Evolution Cards & Collections
We take the condition and integrity of our trading card products seriously. Please read this policy carefully before purchasing.
14-DAY CANCELLATION PERIOD
For online purchases, consumers generally have the right to notify us that they wish to cancel an order within 14 days of receiving the goods. After notifying us of the cancellation, the goods should normally be returned within a further 14 days.
To request a return, please contact Evolution Cards & Collections before sending the item back.
Unless the product is faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, the customer is responsible for the cost of returning the item.
We strongly recommend using a tracked and adequately insured postal service. Returned goods remain the customer's responsibility until they are received by us.
SEALED & SHRINK-WRAPPED TCG PRODUCTS
Our sealed trading card products are sold as collectible products where the original seal, shrink wrap and condition form an important part of the product's value.
For change-of-mind returns, products supplied sealed or shrink-wrapped should be returned unopened and untampered with, with all original seals still in place.
Products must be unused and returned in the condition in which they were supplied, with the original shrink wrap and/or seals, packaging and contents intact.
This includes, but is not limited to:
• Booster Boxes
• Elite Trainer Boxes (ETBs)
• Booster Bundles
• Collection Boxes
• Tins
• Blister Packs
• Other sealed trading card products
Please do not remove or break the shrink wrap, seals or other sealed packaging if you are considering returning the product.
If shrink wrap, seals or packaging have been removed, opened, tampered with or damaged; packs have been opened; contents have been removed; or the product has otherwise been handled beyond what is reasonably necessary to establish its nature and characteristics, its resale value may be significantly reduced.
Where permitted by law, Evolution Cards & Collections may reduce the amount refunded to reflect any resulting reduction or loss in value. Where the product's collectible or resale value has been substantially reduced, this reduction may be significant.
This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
LOOSE SEALED BOOSTER PACKS
Some booster packs sold individually by Evolution Cards & Collections are loose booster packs. This means they have been removed from a booster box and are being sold individually rather than as part of a sealed booster box.
The individual manufacturer's booster pack will still be supplied sealed and unopened.
For change-of-mind returns, loose booster packs should be returned unopened, unused and untampered with, with the manufacturer's original pack seal completely intact.
Opening a booster pack materially changes the condition and value of the product. Where permitted by law, any resulting reduction in value may therefore be reflected in the refund.
RETURN POSTAGE
For change-of-mind returns, the customer is responsible for the cost of returning the goods to Evolution Cards & Collections.
We strongly recommend using a tracked and adequately insured postal service and packaging the products securely to prevent damage during transit.
Returned goods remain the customer's responsibility until they have been received by Evolution Cards & Collections.
If an item is faulty, damaged in transit, incorrectly supplied or not as described, please contact us before returning it so that appropriate return arrangements can be made in accordance with your statutory rights.
RETURNS MUST INCLUDE THE COMPLETE PRODUCT
Returned products should include all items originally supplied with the product, including accessories, promotional items, inserts and original packaging where applicable.
Where items or components are missing, packaging or seals have been damaged, or the condition of the product has been reduced through handling beyond what is reasonably necessary, we may make an appropriate deduction from the refund to reflect the resulting reduction in value where permitted by law.
DAMAGED, FAULTY OR INCORRECT ORDERS
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, is faulty, you receive the wrong product, or the product is not as described, please contact us as soon as possible.
We may ask you to provide photographs of the product, its packaging and the shipping packaging so that we can investigate the issue.
Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, replacement, repair or other remedy required by UK consumer law.
Where a replacement is appropriate and agreed, we will normally replace the product with an identical product where stock is available. If an identical product is unavailable, we will discuss the appropriate alternative with you.
Nothing in this policy affects your statutory rights under UK consumer law.
REFUNDS
Once a returned item has been received, we will inspect it and determine the refund due in accordance with this policy and applicable UK consumer law.
Approved refunds will be returned to the original payment method.
Where an order has been validly cancelled under statutory cancellation rights, we will also refund the standard outbound delivery charge where required by law.
If you selected an enhanced or express delivery service, any additional amount paid above the cost of our standard delivery option may not be refundable where permitted by law.
Your bank or payment provider may require additional processing time before the refund appears in your account.
CANCELLING AN ORDER BEFORE DISPATCH
If you need to cancel an order before it has been dispatched, please contact Evolution Cards & Collections as soon as possible.
We will make reasonable efforts to stop the order before dispatch.
If the order has already entered the dispatch process or has been collected by the delivery carrier, you may need to receive and return the order before the refund can be completed.
CONTACTING US ABOUT A RETURN
Please contact Evolution Cards & Collections using the contact information provided on our website before returning an item.
Please include the following information when contacting us:
• Your name
• Your username, where applicable
• Your order ID/order number
• The product you wish to return
• The reason for the return
If the product is damaged, faulty or incorrect, please also provide photographs where possible.
IMPORTANT – INFORMATION TO INCLUDE INSIDE YOUR RETURN
When returning an item to Evolution Cards & Collections, please include a note inside the shipping container clearly stating:
• Your full name
• Your username, where applicable
• Your order ID/order number
This information is required so that we can identify your return and match it to the correct customer and order.
Failure to include sufficient identifying information may delay the processing of your return.
YOUR STATUTORY RIGHTS
Nothing in this Returns & Refund Policy excludes, restricts or replaces any rights you have under applicable UK consumer law.