Shipping policy
SHIPPING POLICY
Evolution Cards & Collections
We aim to dispatch orders quickly, securely and using tracked delivery services. Please read the following information regarding the processing and delivery of your order.
UK DELIVERY
We currently ship orders within the United Kingdom.
Our standard delivery options are:
Standard UK Delivery – £4.99
Estimated delivery: 3–5 business days
Express UK Delivery – £6.99
Estimated delivery: 1–2 business days
FREE UK STANDARD DELIVERY is available on orders of £200 or more.
Delivery times are estimates and apply after dispatch. They should not be considered guaranteed delivery dates unless a specific guaranteed delivery service is expressly stated.
ORDER PROCESSING & DISPATCH
We dispatch orders daily and aim to get your order on its way as quickly as possible.
Orders placed before 2pm on a working day will normally be dispatched the same day.
Orders placed between 2pm and 4pm may also be dispatched the same day, although same-day dispatch is not guaranteed.
Orders placed after 4pm will normally be processed for dispatch on the next working day.
We operate at a reduced dispatch frequency at weekends and on UK bank holidays. Orders placed during these periods may therefore take longer to dispatch.
Circumstances outside our reasonable control may occasionally affect dispatch times.
STOCK AVAILABILITY
Products shown as available for purchase on our website are products that we hold in stock.
We do not normally advertise products for sale that we do not already have available.
In the unlikely event that a stock discrepancy prevents us from fulfilling an order, we will contact you as soon as possible to discuss the available options.
TRACKED DELIVERY
All orders are sent using a tracked delivery service.
We typically use trusted delivery providers such as Royal Mail and DPD.
Depending on the size, weight, value and other requirements of the order, services may include Royal Mail Tracked 24, Royal Mail Tracked 48 or an appropriate DPD service.
The exact delivery provider and service used may vary depending on the requirements of your parcel.
Once your order has been dispatched, tracking information will be provided electronically to the contact details supplied with your order.
Please note that carrier service names containing terms such as “24” or “48” do not necessarily constitute a guaranteed next-day or two-day delivery service unless expressly stated as guaranteed.
PACKAGING
We understand that the condition of sealed trading card products is important to collectors.
Orders are therefore packaged carefully and appropriately to help protect products while in transit.
Please take care when opening your shipping parcel to avoid accidentally damaging the products or their packaging inside.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If you notice an error in your delivery address after placing an order, please contact Evolution Cards & Collections as soon as possible.
If your order has not yet been dispatched, we will make reasonable efforts to correct the address.
Once an order has been dispatched, we may be unable to change or redirect the delivery.
If an order is returned to us because an incorrect or incomplete delivery address was provided by the customer, additional postage may be required before the order can be sent again.
DELIVERY DELAYS
Delivery times displayed on our website are estimates.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including postal network disruption, severe weather, transport disruption or unusually high demand experienced by the delivery provider.
If your order has not arrived within the expected timeframe, please contact us with your name and order number so that we can assist with investigating the delivery.
LOST PARCELS
If you believe your parcel has been lost in transit, please contact Evolution Cards & Collections with your name and order number.
We may need to investigate the delivery with the relevant delivery provider before determining the appropriate resolution.
Where a parcel is confirmed as lost, we will provide the appropriate remedy in accordance with your statutory rights.
Nothing in this section affects your statutory rights or any responsibility Evolution Cards & Collections has for delivery of the goods under applicable UK consumer law.
PARCELS DAMAGED IN TRANSIT
Please inspect your order as soon as reasonably possible after delivery.
If your parcel or products arrive damaged, please contact Evolution Cards & Collections as soon as possible.
Please retain the product, its original packaging and the external shipping packaging.
We may ask you to provide photographs of:
• The external shipping container
• The shipping label
• Any visible damage to the parcel
• The product packaging
• The damaged product
This information may be required to help us investigate the damage with the delivery provider and resolve the issue.
Depending on the circumstances and your statutory rights, the appropriate remedy may include a refund, replacement, repair or other remedy required by UK consumer law.
Nothing in this section affects your statutory rights.
FAILED OR RETURNED DELIVERIES
If an order is returned to Evolution Cards & Collections because the customer provided an incorrect or incomplete address, failed to collect the parcel, or delivery could not be completed for a reason attributable to the customer, please contact us to arrange the next steps.
Additional postage may be required before the order can be dispatched again where appropriate.
Any refund due for a returned order will be handled in accordance with applicable UK consumer law and our Returns & Refund Policy.
CONTACT US
If you have any questions regarding the dispatch or delivery of your order, please contact Evolution Cards & Collections using the contact information provided on our website.
Please include your name and order number so that we can locate your order and assist you as quickly as possible.
YOUR STATUTORY RIGHTS
Nothing in this Shipping Policy excludes, restricts or replaces any rights you have under applicable UK consumer law.